Refund and Exchange Policy for Subway Egypt

At Subway Egypt, we are committed to providing our customers with the highest quality food and service. If you are not completely satisfied with your purchase, we are here to help.

Refund Policy
Eligibility for Refund:

Refunds are applicable for orders that were incorrectly fulfilled, including wrong items, missing items, or items not meeting our quality standards.
Refund requests must be made within 24 hours of the purchase or delivery time.
Proof of purchase (receipt or order confirmation) is required for all refund requests.
How to Request a Refund:

Visit the Subway Egypt restaurant where you made the purchase or contact our customer service at contact-us@subway-eg.com.
Provide details of your order, the issue you experienced, and your contact information.
Our team will review your request and, if approved, process your refund using the original method of payment.
Processing Time:

Refunds will be processed within 5-7 business days after the approval of the request.
Exchange Policy
Eligibility for Exchange:

Exchanges are applicable for incorrect or unsatisfactory items as per the order.
Exchange requests must be made within 24 hours of the purchase or delivery time.
Proof of purchase (receipt or order confirmation) is required for all exchange requests.
How to Request an Exchange:

Visit the Subway Egypt restaurant where you made the purchase or contact our customer service at contact-us@subway-eg.com.
Provide details of your order, the issue you experienced, and your contact information.
Our team will review your request and arrange for the exchange of the incorrect or unsatisfactory item with a new one.
Processing Time:

Exchanges will be processed immediately in-store, or if arranged through customer service, within 2-3 business days.
Additional Information
Non-Refundable and Non-Exchangeable Items:

Items that have been consumed or altered in any way.
Special promotions or discounted items, unless they are defective or incorrect.
Contact Us:

If you have any questions or need further assistance, please contact our customer service team at contact-us@subway-eg.com or call us at +201207777722.
We appreciate your understanding and cooperation. At Subway Egypt, your satisfaction is our priority, and we strive to ensure every experience with us is a positive one.

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